Legal information
Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity.
Under the applicable legislation (Portuguese Law no. 144/2015 of 8 September), we inform you that, in the event of a consumer dispute, the consumer may turn to the following Alternative Consumer Dispute Resolution Entity:
Competent entity
Algarve Consumer Disputes Information, Mediation and Arbitration Centre (CIMAAL)
- AddressEdifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro, Portugal
- Phone+351 289 823 135
*Cost of a call to the national landline network
European ODR Platform
You may also submit your complaint through the European Online Dispute Resolution (ODR) platform.
Go to the ODR platformFor more information, visit the Portuguese Consumer Portal. Consumer Portal
